YMCA VICTORIA
202
The technology Shane Riddle put in place has wider benefits for the business , beyond navigating a crisis and ensure staff were able to receive the full government benefit package . It set the organisation on the route to automate its processes reducing human error , make its data more secure , traceable and auditable , and save costs . Within the business as a whole , the success of the exercise raised the profile of the technology team , and gained them a newfound appreciation . “ It highlighted the value technology can bring to all of us at the Y , and was a great example of moving towards a more digitally-savvy and agile culture , something many organisations are having to adapt to amidst the new reality of Covid-19 .”
In May as the lockdown was eased theYMCA introduced online bookings as facilities were gradually reopened , with the safety of staff and customers as a priority . Online bookings , perhaps surprisingly , had not previously been attempted : it was clear , however , that a system would have to be put in place to help restrict numbers and manage compliance with government
“ We were proud to once again be able to support our community with inperson operations ”
— Shane Riddle , General Manager of Technology and Strategy , YMCA Victoria
DECEMBER 2020