THE ROAD TO DIGITAL NIRVANA
DIGITALISATION STRATEGIES
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THE ROAD TO DIGITAL NIRVANA
On paper digitalisation makes sense , but for companies struggling to make real-world progress , the route to digital nirvana is cluttered with obstacles , not least how to begin .
Peter Walker is CTO EMEA at Blue Prism , which specialises in robotic process automation . His view is that the process of digitalisation has to be led from the top . “ While IT and technical leaders are vital to ensuring smooth rollouts and the ongoing running of the platform , it ’ s down to business leaders who best understand their operational challenges and demands to make judgments about where digital workers will have the greatest impact on swiftly delivering positive business outcomes ,” he says .
“ This also means taking time to evangelise the benefits right across the organisation to educate potential internal customers to turn them into positive proponents and adopters of the technology .”
Matt Shearer , Director of Product Innovation at Data Language , says there is “ an ever-increasing plethora of ML SaaS products and open-source
projects that are making it far easier to spin up new prototypes and , in many cases , show promising signs rapidly ,” though he also advocates a ‘ look before you leap ’ approach .
“ Where companies often go wrong with AI and machine learning ( ML ) is that you cannot use these technologies effectively without truly understanding the challenges they are trying to resolve .
“ Too often , businesses buy into technology ‘ hype ’ rather than solutions that are actually best suited to long-term improvements of their processes . This can lead to solutions being designed around an expensive technology
DECEMBER 2020