AI & ML
“Businesses should look to the Metaverse as a platform for innovation and harness AI to create new products and services ”
KALYAN KUMAR GLOBAL CHIEF TECHNOLOGY OFFICER , HCLTECH
‘ Wild West ’ Metaverse requires natural-language processing The early Metaverse will not be for the faint of heart , says Yash Kotak , Product Management at Vonage and Founder & CEO of Jumper . Ai , as it will take time for regulation and appropriate monitoring to become established .
But the rewards for all will be significant – an NLP-powered Metaverse could create a unified global forum where anyone can communicate and understand each other , says Kotak . “ A colleague in the UK will be able to communicate with a colleague in India , and each will be able to use their own native language .”
This new global forum will also present challenges to be addressed , says Kotak . “ Currently , the Metaverse is very much a ‘ Wild West ’ in terms of monitoring and regulation , as there is no formulaic way to interpret what users are discussing ,” he says . “ This creates a haven for cybercriminals , whose activities cannot be properly monitored or processed .”
There will also be challenges related to the interactions that take place between virtual avatars and virtual offices , predicts Natarajan . On the face of it , these might not seem to be as important as global cybersecurity and government regulation , but success in these areas will also be required in order to develop an effective Metaverse experience that companies and consumers can commit to .
“ If we end up with low-accuracy NLP and low-accuracy computer vision , users will consistently get low-quality interactions and engagement will dip ,” says Natarajan . “ After all , what do humans do when they get frustrated with systems ? We give it 72 hours , and then stop using it .”
134 December 2022