Technology Magazine December 2022 | Page 197

KELLY SERVICES of their time in Outlook . That is , rather than searching for candidates and talking to them , recruiters were busy typing emails and managing their inboxes and calendars .

This spurred Kelly Services to start its transformation journey . In response to its findings , the company came up with a series of business modelling workshops , with the objective to design a future operating model that should be in place in three years .

It took the company 18 months to complete the whole programme – from the first modelling workshop until the last go-live in the 15th country . When COVID pandemic hit , it was right in the middle of the implementation .

“ Today , your network is the internet – it ' s global . People tend to work from their home , PCs , private laptops or even mobile phones . This means that IT organisations need to tackle all those devices . It becomes very dynamic , very complex , but I would also say , at the same time , very exciting because you have so many new opportunities , new ways of doing things , new things , and new ways of working that it ' s amazing ,” said Kozlov .

With the onset of the COVID-19 pandemic , business processes needed to be changed quickly , along with the IT solutions that were supporting those processes .

“ There was a big emphasis on cloudbased solutions , but our approach was not

ALEXANDRE KOZLOV TITLE : HEAD OF INTERNATIONAL IT INDUSTRY : STAFFING AND RECRUITING LOCATION : LAUSANNE , SWITZERLAND

Alexandre Kozlov has 20 years of broad senior IT leadership experience in leading international IT organisations in Fortune 500 companies . He has worked in multiple industries and is viewed as both business and IT leader . Kozlov created and successfully delivered businessfocused IT strategies that transformed overall business operating models and facilitated growth and innovation . He has initiated and led several successful global digital transformation and business / IT re-alignment programs . Kozlov was instrumental in building new enterprise IT organisations and successfully completed several multibillion M & A integrations and divestment programs . At Kelly Services Kozlov leads a global IT organisation which serves its international arm of business .