EXECUTIVE INSIGHT
As President of Kyndryl ’ s US operations , which represents over a quarter of the company ’ s business , Amy Salcido oversees technology services that keep everything from hospitals to airlines running smoothly . But beyond the servers and systems , Amy has focused intensely on building an empathetic , inclusive culture where employees can bring their authentic selves to work . With over 90 % of US staff reporting they can do exactly that , her approach of grassroots engagement and active allyship appears to be paying off .
We spoke with Amy about her approach to managing her teams , her advice for aspiring tech leaders and how empathy influences her leadership .
Q . TELL US A BIT ABOUT YOURSELF AND YOUR ROLE AT KYNDRYL .
» I ’ m President of our US business at Kyndryl , which makes up over a quarter of the company – and our largest market across the world . At Kyndryl , we run the mission-critical systems of the world – in every major industry .
We keep doctors focused on patients , planes flying , money flowing securely through banks , retail shelves stocked – the vital systems that power human progress . The definition of ‘ missioncritical ’ has really broadened , often moving to the edge , where our customer ’ s customer is . For a hospital , it ’ s at the patient ’ s bedside . For a retailer , it ’ s about the store , both physical and digital . For an airline , it ’ s keeping planes on schedule ,
“ Creating a more level playing field – particularly in technology , which hasn ’ t always had one – is important to me personally and to us as a company ”
managing pilot rosters and ensuring maintenance schedules . For banks , it ’ s regulatory readiness , risk management , payments modernisation .
My role is thrilling because the conversations we have with customers are truly strategic problem-solving discussions . We ’ re talking about their business priorities and challenges , where they ’ re trying to go , and how we can help them get there .
We were formed out of a spin-off three years ago , and it ’ s been a once-in-a-lifetime opportunity to create something completely new , showing up in new ways for our customers – and each other . It ’ s been the privilege of my career to lead the US team through this incredible adventure .
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