AI
Satya Nadella, CEO, Microsoft
Hannah Bernard, Head of Business Banking, Barclays
Microsoft has positioned its Copilot brand as the front door to its entire enterprise AI ecosystem. Its strategy is one of deep integration, placing Gen AI – powered by Azure AI and OpenAI models – directly into the tools businesses use every day. Copilot in Microsoft Teams can summarise meetings and Copilot in its new Contact Center as a Service( CCaaS) platform acts as a real-time assistant for human agents.
This‘ human + agent’ architecture is central to Microsoft’ s vision, with the AI not just talking to the customer but actively helping the human employee by providing live transcriptions, summarising case notes and suggesting answers. This saves agents significant time, allowing them to handle more complex issues. By leveraging its dominance in the enterprise space with Microsoft 365 and Azure, Microsoft is putting forward an AI-powered upgrade to the entire corporate workflow, aiming to boost productivity across every department.
108 December 2025