TECH & AI
One of the most influential companies in the chatbot space is OpenAI, transforming Gen AI into a global cultural phenomenon with the launch of ChatGPT. As the market leader in user adoption, OpenAI’ s strategy has been to build a broad consumer base and leverage that dominance to drive its API-first enterprise business.
Rather than selling a single, off-theshelf bot, OpenAI provides the powerful engine – its GPT-4 and new multimodal GPT-4o models – that thousands of other companies use to build their own custom chatbot solutions.
This API-first approach allows developers to create sophisticated customer service agents, internal knowledge assistants and automated sales tools. Its‘ Assistants API’ is purpose-built for this, enabling persistent, context-aware bots that can retrieve external documents and perform tasks. With the addition of Custom GPTs and ChatGPT Enterprise, OpenAI is solidifying its role as the foundational platform, empowering a new generation of specialised, intelligent chatbots across every industry.”
Sam Altman, CEO, OpenAI