THE JUDGE GROUP
“ I don’ t want my slice of the pie, I want to bake more pies”
Matt Campana, Vice President of Digital Transformation, The Judge Group incident requests in ServiceNow for human review. This approach maintains accuracy whilst dramatically increasing processing speed.
Matt’ s philosophy centres on starting small with AI implementations. He recommends identifying specific, repeatable processes where AI can deliver clear value. Once the system achieves approximately 90 % accuracy, human spot-checking can be reduced proportionally.
“ The biggest win for your organisation is going to be starting small and getting a win that is repeatable over and over and over again,” says Matt.
Empowering workers through automation Matt’ s personal experiences inform his empathetic approach to the implementation of tech. He has walked approximately 8,000 miles since the pandemic began, using these quiet moments to reflect on human behaviour and how to change things for the better.
“ I truly believe that if we extend grace to people and try to understand what actually happened that caused something to be incorrect, we can understand how to work with those same people to create meaningful and lasting solutions,” Matt says. For him, resistance to technological changes can often stem from employees being“ buried under a mountain of work” rather than unwillingness to adapt.
In an effort to bring all its employees along with it for this transformation, Judge has established a Digital Change Champion programme. This initiative identifies employees below department
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