BERKLEE COLLEGE OF MUSIC
There are even different solutions based on the size of our rooms. It’ s been a pleasure working with them – their conferencing solutions have made things not only much simpler, but so much better.”
How remote management revolutionises operations at Berklee Perhaps the most dramatic operational improvement stems from remote management capabilities. Before implementing these systems, Varun’ s team handled 400 to 500 support tickets daily – a number they’ ve managed to slash to between 50 and 100, with half representing long-term projects rather than immediate issues.
This automated approach to maintenance is shaping how Berklee delivers its services and supports the college’ s digital experience, both for students and faculty.
“ We are doing preventative care rather than reactive care,” Varun says.“ This has been transformational. We are using automations everywhere so, say if someone reports an issue, within seconds, we can act on it. But now, we can be pre-emptive – meaning when issues arise, the technology tells us. This allows my team to know something’ s wrong before anyone even walks into the room. It’ s completely changed things for us and it’ s a transformation we make the most of every day.”
Now, as automation connects monitoring systems with ticketing platforms and communication tools,
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