BERKLEE COLLEGE OF MUSIC
response times have decreased dramatically – improving user experience while reducing support team workload. This operational transformation has allowed Berklee to maintain growing infrastructure with its existing staff resources. The efficiency gains have, as a result, enabled the team to focus on strategic initiatives rather than firefighting daily issues.
The technology also provides valuable data about usage patterns and equipment performance. This information informs future purchasing decisions and space design.
Understanding how users interact with technology reveals opportunities for improvement.
Music and the AI questions While remote management delivers immediate benefits, AI, Varun says, will be revolutionary. Although Berklee remains cautious about AI implementation – carefully considering policy implications and security concerns – the institution wants to understand data collection practices before deploying AI-powered tools. This, however, has not been a barrier to AI exploration.
96 December 2025