EUROPE lost very few staff . I think we ’ ve lost about three , maybe four professional , qualified staff in the last seven years , one of whom has come back to us , which is interesting . We ’ re adopting very much a grow-your-own , develop our own philosophy ,” Falvey adds . Optimising operations A further significant project undertaken by DVLA Commercial has been around category management . “ We completed a project over six months , called
Optimise , and that realigned our category management and restructured our teams to make sure that we were geared up to support the business . That ’ s been quite a big change ,” Falvey comments .
“ We ’ ve run category management for some time , but this was updating it and refreshing it , and making our resource planning sharper , so that we ’ re better geared up for the inevitable peaks and troughs that go with the work . We ’ re
“ If our systems at DVLA go down then about 4,000 people stop work , so availability is huge , resilience is massive ”
– Andrew Falvey ,
Commercial Director
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