DVLA
also involving senior colleagues more , which is improving internal business relationships .”
Optimise , too , was a project where the staff at the DVLA took full control and ran it in-house . “ I ’ m really proud that my staff have managed to do these things with little or no external support . I think that ’ s part of what makes the improvements even more significant , that we haven ’ t brought in armies of consultants , or teams of contractors to help us , we ’ ve done this ourselves ,” Falvey says .
Registration and licensing of both drivers and vehicles is what the DVLA is best known for
A SIGNIFICANT INCOME GENERATOR Whilst the registration and licensing of both drivers and vehicles is what the DVLA is best known for , DVLA Commercial is involved in a much wider array of activities . “ We undertake selling of our services . DVLA offers services to other parts of government . We produce cards for the Home Office for example . We also produce cards used by the freight industry . We undertake printing for other parts of government – we ’ re doing printing for GDS Notify , for example ,” Falvey observes . “ I ’ ve got a small team that handles where DVLA offers its services across government , or to other public bodies .”
Personalised registrations are another area in which DVLA Commercial is involved . “ We sell registration marks , which is an unusual activity in government . We ’ ve got a commercial website and I ’ ve got a small team that manages that as well , and that brings in about £ 100mn a year , so
102 February 2018