Avaya Oceana intelligent software tracks and analyses behavior , enhancing the customer experience
and the lowest performers typically will be worked out within a year . What that does , by definition , it retains high performers and drives everybody to better and better performance .”
Employee engagement is another key to culture development as it ’ s one of the single best predictors of employee retention and productivity . “ We actually use an employee engagement survey , which is a crossindustry survey that measures the employee engagement across four key variables . Our employee engagement has gone up 60 % over the last six years . They are happier because the culture is very clear , the expectations are very well defined ,” observes Green .
A final piece of the talent puzzle has been Avaya ’ s university engagement program , created to attract and quickly develop young talent . “ We have a strong new graduate program . We bring in fresh talent out of a top university system and put them through a multi-year , multi-position , multi-organisational rotation program ,” states Green .
“ We ’ re bringing in new talent with academic pedigree . Most of them
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