SUPPLY CHAIN
have come in already Lean Six Sigma trained and certified through a green belt program . We ’ re immediately throwing them into the rotation program , immediately requiring them to do projects . You start with every new employee driving that culture .”
With the right team and culture , Avaya began to transform . “ What will happen , in my experience , in that type of culture and that type of environment , is you will naturally build very systemic processes that constantly improve and reinforces the behavior .”
MANAGEMENT SYSTEMS Hayes and the new leadership team began to create a robust management system obsessed with achieving best-in-class standards . At the management systems ’ core are continuous improvement , metric management , and globalisation .
Stemming directly from and reinforcing the supply chain culture , the leadership team developed multiple continuous improvement programs . As an example , Avaya ’ s supply chain has a formal project management office with Lean Six Sigma black belt certified project managers , prioritising and driving the biggest and most important opportunities . Frank Carbone , Director of Supply Chain Strategy and business lead for the Project Management Office , says : “ This dedicated team of supply chain architects , senior program managers and data management experts have helped deliver the ‘ key game changers ’ for our supply chain . The team ’ s focus is to drive positive change every day . Their leadership , expertise , collaboration , passion and drive champion a continuous improvement culture at Avaya .”
“ Additionally , we have an ongoing Lean Six Sigma training program that is available to any employee who wants to submit their name to it and has a project they can prove has a clear return on investment and is warranted for the company . That ’ s good for the employee and good for the company ,” Green observes . “ Continuous improvement is a culture and a process .”
Metric management leverages the HR performance management process to ensure every employee ’ s individual objectives are successfully tied to the organisational , and that company objectives and are clearly
128 February 2018