AUSTRALIA
“ BANKING TODAY HAS EVERYTHING TO DO WITH RETAIL : IT IS ALL ABOUT CUSTOMER SERVICE ”
– Wayne Marchant , CIO , Heritage Bank microservices stored in containers and linked by open banking APIs ( application programming interfaces ). “ I am setting the bank up to be flexible and agile , and if something new comes along we can change direction in any part of our architecture very quickly .” For the time being the core banking system , which manages all customer and inter-bank transactions , will be stripped down , removing functions that have accrued to it over the 32 years it has been operating . “ It was utilised for every purpose right down to the car booking system for our pool cars ,” Marchant explains . “ It does not make sense to use the core banking system for that so we are slowly getting it back to its core purpose of running the branch network and customer transactions .
The old system works well enough for now , he adds , but it is difficult to integrate with new software and hardware upgrades . It will have to be replaced once it has been
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