HERITAGE BANK LTD
The organisation he found in 2016 was inward looking and innovationaverse following a decade of head-in-the-sand stagnation . The IT team that he had to shape to deliver a transformation was operating in a bubble , not bringing in outside vendors , and reluctant to invest in new technology . There was actually some advantage in this , though . In the 10 years of slow progress at Heritage , though much progress had been made in banking , many people invested in expensive technologies that have been superseded . He ’ s glad , in a way , that Heritage didn ’ t do that because it leaves the way clear for him to turn the bank on its head in such a manner that would never have happened under the old order .
The direction Marchant has chosen is not to splash out on big box systems that would lock the bank in for decades . He wants to be able to embrace future innovations rapidly , so has chosen to base his IT on
244 February 2018