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‘ The Authority will roll out Artificial Intelligence in all of its contact centres to cater to increased patient demand ’
“ We ’ ve altered our delivery model to become increasingly agile , where we are looking at our services from a user need perspective and reacting to those changing needs . We have therefore built a strong emphasis upon user research and creative roles in the organisation in order to build services which meet the needs of those users ,” Curry says .
Adopting a cloud-first hosting model has been instrumental to the growth and improvement of NHSBSA ’ s services and enabled it to cater towards growing populations and increased demands on its traditional service model . “ Our cloud services were developed in partnership with Arcus and Amazon Web Services ( AWS ),” adds Curry . “ This has enabled us to increase flexibility while reducing deployment times so that we ’ re now deploying multiple releases per month . It ’ s still less than where we ultimately want to be , but it ’ s a lot quicker than where we were .”
New , digital ways of working have also removed any potential difficulties within traditional , paper led processes and applications , where new digital applications have saved not only time for end users www . gigabitmagazine . com 71