NHS BUSINESS SERVICES AUTHORITY ( NHSBSA )
users who need more support and have complex queries giving people an increased quality of service .
“ However , whilst we ’ ve made incremental improvements , it ’ s difficult to be constantly ahead of new technology and new approaches to delivery , which is one of the key drivers of doing the transformation .” in order to develop , enhance and improve its products and services . For example , its prescription prepayment service , where patients with multiple prescriptions are able to obtain a pre-payment service where for a set fee , a patient may get as many prescriptions as they need , which Curry describes as “ kind of
Service improvements Monitoring all user feedback via data analytics , the NHSBSA continues to listen to its customers
NHSBSA has
2,500 employees
76 February 2018