EUROPE a season ticket for prescriptions . “ People were originally a bit reticent due to the look and feel of the service and the payment screen associated with it ,” observes Curry . “ We identified through Google Analytics that people were therefore dropping out at specific points . When we spoke to users , we were able to redesign these features , and have seen an increase of approximately 70 % in cases where people now complete their journey online .”
Working to build capability Aligned with UK Government ITC strategy to drive innovation and increase efficiencies , NHSBSA is collaborating with established , innovative companies and SME suppliers . Through this , the organisation is increasing selfsufficiency and building capability . One such example is through its partnership with Valtech in the transformation of pension services , supporting the development of the NHSBSA team ’ s knowledge and skills .
Valtech have been supporting NHSBSA since mid-2016 , and has established blended , co-located teams on NHSBSA sites in Fleetwood , Newcastle , and in their own offices in central Manchester . In partnership with Valtech , NHSBSA is delivering a range of new , innovative services within the Digitisation of Pensions , enabling members to manage their pensions more efficiently . From day
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