It ’ s our mutuality which sets us apart ,” reads NFU Mutual ’ s website . “ We ’ re owned and run for you , our 900,000 + members , and we work hard to protect your interests .”

NFU Mutual started life in the UK back in 1910 as a means of attracting new union members for the farming community . The farming community is very much the heart of the company , it says as much in its name – the National Farming Union Mutual Society Ltd .

Fast forward over a century , and NFU Mutual is a market-leading and award-winning provider of insurance , protection investments and investments not just to the majority of UK farmers , but thousands of other businesses , homeowners and drivers too .

Modernisation Over the course of the company ’ s long history , it has only been able to achieve its current position through a sustained commitment to its community and its members , but it has been a journey of transformation and modernisation .

This is where Tim Mann , CIO at NFU Mutual , comes into play . Recruited in 2010 , Mann entered the company to oversee a complete modernisation of NFU Mutual ’ s IT infrastructure , with the goal to ultimately better serve its customers .

It is the company ’ s belief in the customer , Mann is convinced , that truly separates NFU Mutual from other insurance providers .

“ The interesting thing about NFU Mutual is it really is a very customercentric business ,” says Mann . “ I ’ ve worked in companies previously where they talked about putting customers and shareholders at the top of the list . NFU Mutual really

82 February 2018