does do it . We really live it .”
This approach to the customer and providing customer service to the highest standard not only drives the business , it is the sole purpose for the modernising of NFU Mutual ’ s IT infrastructure .
When Mann entered the business and was set this transformational task , he carved the entire process into what he describes as three phases .
Phase one : Brilliant Basics For Mann the idea was simple , on the surface at least .
“ It was a case of getting everything that we already had , our technology and our processes , and making sure it worked and it was reliable ,” he says . “ And while that does sound simple , it proved to be quite a challenge .”
An insurance company lives and dies on its relationship with the
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