NFU MUTUAL
“ We like to know what ’ s important to our partners . We know what ’ s important to us , and meeting customers ’ expectations in their moment of truth is key ”
The way that the company handles this challenge is by looking to partner with companies that share the same value and approach to customer service .
“ I don ’ t want to use the slightly clichéd phrase of same culture , but we certainly seek partners that share our values ,” says Mann .
“ We like to know what ’ s important to our partners . We know what ’ s important to us , and meeting customers ’ expectations in their moment of truth is key .”
“ So , while shared values about customer service and intent are quite important to us , we also ask what their plans are , are they heading in the same direction as us .”
It is this approach to customer service and partners that has seen NFU Mutual strike a strong relationship with one of its biggest
TIM MANN CIO , NFU MUTUAL
88 February 2018