partners , Guidewire , to implement one of its biggest technology platforms , ClaimCenter .
ClaimCenter is an end-to-end claims management solution that supports all lines of personal and commercial insurance . Through ClaimCenter , NFU Mutual will be able to utilise automated technology to strengthen its focus on customers , increase operational efficiency and reduce loss costs .
The solution is currently a work in progress , with NFU Mutual looking to build the software into its IT function in two releases – motor insurance , and then household and commercial .
“ Release one [ motor ] is the most straightforward but equally it ’ s also the biggest volume of claims that we handle ,” says Mann . “ We will follow that up with household and commercial claims . We won ’ t be able to tell right away , but we will monitor the data that comes out of that implementation and see just how our customers respond to it .”
Customer focused That customer focus is what the modernisation of the company ’ s IT
NFU ’ s modernisation has been driven by a customer focus
infrastructure has been all about , and
Mann is determined that the future of the company will be built on that very customer focused foundation .
So , what next for NFU Mutual ? After a century of continuously delivering award-winning , unrivalled insurance services , and with an internal IT infrastructure to back it up , where will Mann and the company go next ?
“ The last bit of our modernisation journey will see us look at our back-end systems ,” says Mann . “ Of course , it all depends on where the business is going , but I can say for certain that as a company , no matter where we go or what we do , we will continue to be there for our members . “ That is all that really matters .” www . gigabitmagazine . com 89