LA VIE EN ROSE
168 requirement and ultimately the systems that could create a seamless and efficient operation . This is where Champagne was able to identify the changes that needed to be made , replacing the complete ERP and POS systems , adding a product lifecycle management system and adding merchandise financial planning systems . This is where the company called upon the services of Cegid , provider of SaaS business management solutions and CGS for its BlueCherry Enterprise Software . With Cegid and CGS respectively , La Vie en Rose will be able to implement the new systems and integrate between them . “ This integration then makes the customer journey inside the system completely seamless . An easy journey translates to a better customer experience . If you start complicating the journey and the data flow surrounding it , it just creates a lousy customer experience , which creates a poor conversation with the consumers risking them to simply stop communicating with our brands . It is therefore mandatory to ensure that the data flows well and the communication is flawless .”
There is a larger challenge with technology transformation that centres around following
FEBRUARY 2019