“ ONLY BY HAVING THE SYSTEMS USED WILL WE BE ABLE TO CONFIRM THAT THEY ARE WORKING EFFECTIVELY AND IN RETURN ENABLE THE BUSINESS UNITS TO IMPROVE THE CUSTOMER EXPERIENCE , WHICH IN THE END IS THE ULTIMATE GOAL FOR THE COMPANY . ALL THIS IS FOR THE CUSTOMER ”
TECHNOLOGY
169
“ ONLY BY HAVING THE SYSTEMS USED WILL WE BE ABLE TO CONFIRM THAT THEY ARE WORKING EFFECTIVELY AND IN RETURN ENABLE THE BUSINESS UNITS TO IMPROVE THE CUSTOMER EXPERIENCE , WHICH IN THE END IS THE ULTIMATE GOAL FOR THE COMPANY . ALL THIS IS FOR THE CUSTOMER ”
— Eric Champagne , Chief Information Officer , La Vie en Rose
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