CITY OF HALLANDALE BEACH
“ WITH THE CONSUMERISATION OF TECHNOLOGY , CUSTOMERS EXPECT THAT FROM US . THEY EXPECT THE AMAZON-LIKE EXPERIENCE AND THEY EXPECT PROMPT TURNAROUND ”
— Greg Chavarria Assistant City Manager and CIO at the City of Hallandale Beach
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true , so we benchmark and survey and keep our fingers on the pulse with our customers .”
As the City of Hallandale Beach centers its technology investments around the satisfaction of its customer base , it is important to understand that as technology continues to change , so too does the customer . But what does the modern-day customer demand of an organization like the City of Hallandale Beach ? “ The customers of today are smarter – and by smarter I mean they understand smart technology ,” says Chavarria . “ With the consumerization of technology , customers expect the Amazon-like experience and they expect prompt turnaround .”
That changing customer brings challenge but it also presents Chavarria and the City of Hallandale Beach with an opportunity to better understand
FEBRUARY 2019