USA 275 not only the customer demands , but how to implement technology in order to continue to succeed . “ The drive of the ‘ smart ’ customer sets the path and the pace as to how technology must be delivered and that is in an agile and nimble manner ,” he says . “ It can ’ t be so clunky , it can ’ t take so long . It has to be short spurts of progress that together , progressively deliver transformation throughout time .”
To this end , the City of Hallandale Beach has embraced a worldwide shift in the IT space that has seen businesses centralize their IT and technology functions to become key drivers . Chavarria describes the move as “ allowing technologists to come to the front of the line ”. He points to his own role as a key example of this shift : working as both Assistant City Manager and CIO of the organiza-
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