Partnering for transformation
BUPA AUSTRALIA AND NEW ZEALAND
AVANADE
410
Partnering for transformation
Avanade has been a key partner throughout Bupa ’ s technology transformation . Bupa ’ s goal to be an effective champion for its customers and provide outstanding experiences is strongly supported by Avanade . Bupa engaged the consulting and services company to help develop a strategy that would deliver personalised customer experiences , ensuring high-quality clinical outcomes and value for money . As Bupa continues to focus on customer experience , this is driven by providing employees with that same positive experience . As such , Avanade has enabled Bupa to transform its workplace , enabling and inspiring its staff to best serve end users . Yalavac ’ s strong vision to develop Bupa ’ s business model involves bringing disciplines like marketing , sales , service and production closer to customers – and a digital innovation partner like Avanade is instrumental in this transformation .
experience of the IT function . Over his three years as CIO the colleague NPS ( Net Promoter Score ) has improved from -16 to + 30 in one year , reaching + 20 in the second year and now standing at + 30 .
As technology disrupts every industry and the lines between sectors become increasingly blurred , Yalavac has improved the customer experience with the clear understanding it ’ s not his
FEBRUARY 2019