A strategic partnership
BUPA AUSTRALIA AND NEW ZEALAND
DATAMATICS
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A strategic partnership
An important partner in Bupa ’ s digital transformation , and an example of a relationship Bupa hopes to carry on , is Datamatics — a global provider of consulting , IT , data management and business process management . In what has grown to a 16-year partnership , Datamatics has been instrumental in setting up a delivery centre for Bupa .
The relationship has been mutually beneficial with Datamatics leveraging Bupa ’ s knowledge about insurance business processes and Bupa enhancing operational effici – encies while significantly reducing cost of maintenance and support , with support offered 24 / 7 on core business operations . celebrate and support cultural diversity . Indeed , this focus has yielded significant results : since Yalavac began transforming the department the employee NPS in the IT team has grown from + 2 to + 48 , the highest in the organisation which averages at + 16 .
Overall operational efficiency has seen exponential benefits from technology transformation done the right way and in turn serves to motivate staff toward the wider Bupa mission .
FEBRUARY 2019