AFRICA
463 ensured deep technical support and knowledge transfer ,” he says .
This chatbot could be seen as indicative of a wider shift in the insurance and insurtech markets . Customer expectations are changing too ; through Liberty ’ s research , one of the pervading messages that emerged was that customers disliked applying for insurance as they found the process cumbersome and difficult to understand . They were looking for more affordable and efficient insurance services with greater transparency . With its intuitive chatbot , it sounds like Liberty Short- Term Insurance is going the extra mile to make this a reality .
But the company ’ s chatbot is just the beginning : it has taken its innovative approach one step further by also introducing telematics to its mobile app . This will allow customers to complete a two-week driving test that will help the insurer calculate a fair premium quote . For good drivers , it could even result in savings . Named ‘ Drivers Test ’, it measures how aggressively
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