CLICK TO WATCH : ‘ ALLOW GLOBALMEET TO REINTRODUCE ITSELF ’ 87 particularly in places like call centres where you can take an analytic like customer satisfaction and award badges or trophies for strong performance .” Gamification in this instance would drive improved customer service through an innate desire on the employee ’ s part to strive for the digital recognition and sense of progress that such awards imply .
Besides technologies that aim to get the most out of employees , work remains for optimisation and automation of the processes those employees use . Of the wealth of transformative
“ Public cloud does a lot for us in terms of speed , rapidity , time-to-market , iteration of features and cost-effectiveness , as well as global ubiquity in a way that had not been the case prior to when I joined the organisation ”
— Pat Harper Chief Technology Officer ( CTO ), PGi
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