89 could enhance collaborative communication platforms with automatic transcription , intelligent filing and indexing of content within audio files , and a far more user-friendly means of connecting to web and audio conferences that does not sacrifice security .
As an umbrella for the application of these new technologies , Harper says that collaborative communication technology is trending towards mobile at an ever-increasing rate . “ We exited
2016 with 38 % of our participant community accessing our services from a mobile platform . When we exited 2017 , it was at 44 %. By 2020 , we expect it to be 60 %. Because of that trend , we are designing our products , our interaction and our feature sets to be mobile first . Mobile is the future ; we intend to take advantage of that .”
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