Erik Lavalle @ T-Mobile
This statement gets to the heart of the matter ; the customer experience is paramount for T-Mobile and it is willing to invest the time , money and talent required to keep it exceptional . Recent events have certainly changed the expectation - from the historically store-focused experience to the digital , web-based experience - but success is ultimately measured the same way : providing the customers with the service they want . “ Buy online and pick up in-store , same-day delivery , and special delivery options are all components that are powered mostly by supply chain ; it ’ s
“ It ’ s in my nature now to look for those big business challenges , to understand what the outcome is intended to be and then to find the technology needed to solve that problem ”
— Erik LaValle , Digital Supply Chain Technology Leader , T – Mobile
141
Erik Lavalle @ T-Mobile
CLICK TO WATCH | 1:03 technologymagazine . com