T – MOBILE US , INC .
142 really stepping up to be a partner with digital properties and with retail to be the third major component in the overall customer experience .” COVID has pushed forward T-Mobile ’ s plans in this regard , including buy online / pick up in-store , contactless and curbside delivery , and same-day delivery . “ Customers can now have options to get their product where , when and how they want to get it ,” he summarizes .
With such a decisive stance on the issue , LaValle makes it clear that preexisting solutions are often not enough to realize T-Mobile ’ s vision . Instead , the company opts for in-house business process design to bring specificity and relevance to its customers . “ Digital transformation enables that flexibility and ability to achieve exactly what the business is looking for , instead of something that comes pre-configured from a partner vendor .” T-Mobile considers its supply chain solutions to be truly meaningful , an attitude that is integral to producing optimal outcomes . Creating a bespoke solution might be more challenging than selecting a ready-made option , but by forging strong partnerships and “ sitting at the table ” from
the earliest inception of new initiatives , LaValle says that his team is able to gain a deep understanding of desired business outcomes that helps to define product options .
At the beginning of 2020 , no-one at T-Mobile could have predicted the sweeping changes that have affected national and international supply chains . With the March lockdown soon followed by the completion of the company ’ s merger with Sprint Corporation in April , LaValle says that the added challenge
FEBRUARY 2021