“ I see more change at T-Mobile in the short-term . Both the volume and the magnitude of these changes will be significantly greater than I have seen in any other industry ”
— Erik LaValle , Digital Supply Chain Technology Leader , T – Mobile
143 of integrating two separate supply chains into a single ecosystem has been difficult , although nothing has impeded T-Mobile ’ s quest for a better customer experience . “ Going into 2021 , I think there are three things we ’ re going to focus on : internal transformation to become a more unified company , transformation around our customer experience , and finally our ongoing digital evolution ,” he summarizes . The usual pressures of meeting expectations and delivering value will remain , but new technology such as T-Mobile ’ s rapidly expanding 5G network will play an essential role in realizing its ambition . “ Digital transformation has been very meaningful to T-Mobile . My encouragement to anyone would be to pick one of your most challenging areas and just get started .”
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