CAPGEMINI banking and the asset managers and then the wealth managers look to take advantage of data and technology to enable their growth and to enable their relevance both to their customers and to the broader industry .”
But there has also been a reemergence of the universal bank . And the traditional investment banking organisations are continuing to build out their retail banking relationships . Wilson says Goldman Sachs is a good example because it comes from a very strong investment banking heritage . The organisation is building out its retail proposition , which is called Marcus , and leveraging technology to effectively stand up that business .
He points to another example in the UK , citing JPMC ' s introduction of a retail franchise , using their Chase branding and franchise , which looks to technology to differentiate that proposition in the mind of the customer .
GARETH WILSON
TITLE : VICE PRESIDENT AND HEAD OF BANKING AND CAPITAL MARKETS
INDUSTRY : TECHNOLOGY & SERVICES LOCATION : LONDON
A leader with a proven track record of developing long term client relationships and the successful management of large scale , complex , business critical client engagements . Strong business management skills combined with an understanding of clients ' value drivers , and an ability to both shape and deliver sound commercial propositions , evident through business integration success at several clients most notably Barclays and Lloyds Banking Group .
Customer positioning in a changing marketplace Ultimately , the role of the customer has changed the focus of many businesses in the wake of the pandemic . This has been especially true within the banking and financial services industry , although the transformation was afoot long before covid hit .
“ The customer is the key element in terms of a business or a bank ' s ability to be relevant . Technology has evolved over the course of the last 20 years , alongside customer expectations . We ' ve all become used to instant access , to carrying a significant amount of data and function around on our mobile phones and our handsets .”
As a customer and as a consumer , Wilson points out that we ' ve become comfortable with that context . Still , our expectations have also increased in terms of being able to transact instantaneously and having access
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