CAPGEMINI
Capgemini
: World-leading support via digital transformation
“ I think the banks are seeing a new level of competition for the ownership of the consumer ”
GARETH WILSON VICE PRESIDENT AND HEAD OF BANKING AND CAPITAL MAKETS , CAPGEMINI
busier than ever before as the pandemic has driven extraordinary changes .
“ In the context of financial services and the banking industry ,” he explains , “ COVID has further accelerated the implications of technology , enabling people to work from home , enabling banks to engage with their customers and clients in a more remote fashion . Technology has been a key enabler on that basis .”
The view at Capgemini is that the importance of technology in the context of transformation is only going to become more important as they look at the industry going forward , Wilson says .
Capital markets and the banking industry The role played by capital markets and their contribution to the financial services industry has driven some key trends , in terms of investment , wealth management , and the use of data .
In the context of a low-interest-rate environment , Wilson believes capital markets have been a key source of revenue and a funding source across the banking and financial services industry .
“ I think capital markets have played a really important role in that context ,” he says , “ but also in terms of the themes and the implications capital markets , technology and data has continued to be increasingly important . We ' ve seen the investment
196 February 2022