VIRGIN MEDIA O2
First
steps to an autonomous network
“ It is a journey where you need to build your automation by defining one use case at a time - what I call the magic triangle - which is data , processes and platforms ”
MATIAS QUINTANILLA HEAD OF CUSTOMER EXPERIENCE MONITORING , VIRGIN MEDIA O2 said Quintanilla whose role is to focus on customer experience monitoring .
“ The shift to an autonomous network is a marathon not a sprint ,” said Quintanilla . The future network is designed to run with minimal human intervention , and is able to configure , monitor , and maintain itself independently . For a man who has the human touch - always working to ensure the welfare of his colleagues and customers - Quintanilla is now focused on building trust in the future of autonomous networks as the repercussions of the merger start to settle .
226 February 2022