Pega with Virtusa develops true low-code no-code software platforms for insurance carriers

“ If we face a really complex problem , we reach for Pega ,” says Greg Price , Chief Architect for Intelligent Automation at Virtusa .” Founded 39 years ago , Pega now has revenues of over $ 1bn . Much of this growth has been driven in the last five years by the insurance market , where Pega is now seen as an essential partner .

Michelle Gaertner , Pega ’ s Managing Director of Enterprise Accounts , specialises in this key sector . “ We ’ re focused on helping insurers find new ways to harness untapped economic value using Pega lowcode no-code software , for the intelligent automation of business applications . Customers can view all transactions through a single pane of glass – a customer decision hub that allows them to up-sell , cross-sell , and retain their clients .”

Pega acquires data in real time unlike many competitors that replicate it in their applications , and derives insights applicable to any business process . “ Our software handles both simple and highly complex transactions , through what we call the situational layer cake . It allows us to define things that are common across the enterprise ; and users to manage complex variations without rework or duplication .”

In the early days , Virtusa built the engine that generates the core Java code that underpins Pega ’ s architecture , so their relationship couldn ’ t be closer – it ’ s also a key modernisation partner for many Pega customers . “ Virtusa is our key partner in helping customers transform and leverage their legacy Pega investments into an adult , channel-less customer experience application . When my team gets to work with Virtusa in deploying Pega applications , we know that the longterm success of the customer is in really good hands . They are a key partner , especially in the insurance space .

“ We ’ ve built the industry ’ s leading realtime AI engine , integrated with the best digital automation tools available , handling millions of interactions a day . Insurance carriers want straight-though claims , underwriting , and complaints processing .” Pega Process Fabric , another recent innovation , facilitates the faultless user experience insurers strive for .

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