Outstanding collaboration
VIRTUSA
Outstanding collaboration
Among the many hundreds of collaborations Michelle Gaertner recalls redefining the global claims process for one of the largest global insurers was memorable . “ Our customer had a global claims process that had become fragmented , with over 140 disconnected legacy systems across 90 countries , unconsolidated data and uncontrolled TCO leading to inaccurate claims settlement . Virtusa and Pega partnered together to successfully establish a collaborative multi-vendor ecosystem that helps them , improve the claims handling significantly .”
This is precisely the problem that will be recognised by almost all insurance carriers , she says , and one which is resolved by the ' layer cake ' architecture these companies have refined to allow users to manage complex variations without rework , duplication , or interference with core systems . “ Most of our successful customers have leveraged that capability to deploy 40-plus applications across their organisation on Pega ' s platform .”
294 February 2022