VIRTUSA
“ Insurance carriers are seeking a unified customer experience , and a unified view of the customer ”
GANESH IYER EXECUTIVE VP INSURANCE ,
VIRTUSA
open source solutions like Red Hat , jBPM or Camunda .
“ We maintain partnerships with most of these , also with robotic process automation ( RPA ) specialists like Blue Prism , Automation Anywhere , WorkFusion , and low-code platforms like Pega , Unqork and Outsystems We know that the properties of an automation word problem will really guide our way . If we let the process tell us what it needs , we ' ll know what tool to reach for . If we face a really complex problem , we might reach for Pega . I feel like I ’ m an objective architect , eager to do what is right for the customer and what ’ s appropriate for the business ’ word problem . But I calibrate Pega a little differently from other DPAtype platforms . Pega seems to be the most complete amalgamation of DPA capabilities in one platform .
For insurers , the technical debt they carry is like innovating with a piano on your back , says Price . On the most basic level they need to eliminate paper , something they hold onto stoically in the fear that their older users aren ' t ready for digital transactions , but he feels that is unfair to the techsavvy ' baby boomers '. But more carriers are beginning to focus on removing paperbased processes and adopting OCR and ICR , and Process Fabric , a business architecture pioneered by Pega that weaves together business processes , case management , and workflows across all systems and platforms .
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