VIRTUSA
large Japanese conglomerate , that wanted to modernise and cast off the shackles of tradition . “ They looked at how to ensure that their brokers and agents could react seamlessly with their systems . They put in a lot of time and effort into a platform connectivity strategy that we are developing for them to modernise the whole exchange of information between them and all third parties through employee , agent , and other portals .
“ At a larger scale , we ' re helping one of the largest insurance carriers globally to ensure that there is one look and feel for everybody who deals with it and its local companies . Each country may operate its own different systems . Virtusa helped them set up a global service platform , and to conceptualise it from an architectural standpoint . We then set about executing it so they have the same base functionality repeated in every country .”
At the end of the day , he concludes , what insurance carriers always have as their priority is user experience .
298 February 2022