WEIGHTMANS
“ One of our strengths is having built up increasing areas of specialism that enable us to meet the needs of clients ”
STUART WHITTLE CHIEF TECHNOLOGY AND INNOVATION OFFICER , WEIGHTMANS
And , then , what you ' re asking the case handlers to do is to use their skill and judgement to say , ‘ actually , my experience is this case is a bit more involved than the average , so it ' s probably going to be closer to Y than X ’.”
Another example of how data visualisation can be used to provide useful insights is when the company was dealing with thousands of holiday pay claims against a client , which is one of the UK ’ s biggest employers .
“ A couple of years ago , there were some issues with holiday pay . The client had thousands of holiday pay claims ,” explains Whittle . “ There wasn ' t any argument in the law ,” he says , “ the law just changed and we had to deal with it . As part of dealing with the claims , we captured metadata about each of the claims , and we then played it back to the client through a dashboard that enabled the client to visualise the data . One of the dashboards that we developed showed where in the country these claims were coming from .
“ What we could see was that , in the Midlands , there was a disproportionately large number of claims that had turned into
technologymagazine . com 225