EXECUTIVE INSIGHT money through digital channels . The key differentiator wasn ’ t the technology itself , but how well business and technology teams worked together .
We ’ re seeing this become increasingly important in leadership selection . While it ’ s still relatively rare to see CIOs or CDIOs become CEOs , technological capability is becoming a key differentiator in CEO searches . When boards are looking at candidates with similar operational experience and strategic vision , the tiebreaker is often their track record of delivering impact through technology .
Q . COULD YOU TELL US ABOUT THE OPPORTUNITIES IN GEN AI AND HOW THEY FIT INTO THE BIGGER DIGITAL TRANSFORMATION PICTURE ?
» It ’ s important to understand that Gen AI is just a subset of the overall opportunity . In digital transformation , roughly 30 % of the value still comes from basic process digitisation . Of the remaining 70 %, it ’ s split evenly between analytical AI and Gen AI .
Right now , we ’ re seeing five hot areas . First is customer journeys , which is increasingly focused on growth rather than just cost reduction . Second is coding and software productivity .
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