EXECUTIVE INSIGHT
Third is precision engines for knowledge management . Fourth is creative content generation . And fifth , which is emerging strongly , is agented approaches to corporate automation – this is likely to be next year ’ s major focus .
25 %
of banks generate significant revenue from digital channels , despite similar technology adoption
Q . COULD YOU ELABORATE ON THE CODING ASPECT , PARTICULARLY REGARDING THE BALANCE BETWEEN HUMAN AND MACHINE CAPABILITIES ?
» The biggest beneficiaries of Gen AI have been software developers , but the impact goes beyond just saving 20 minutes a day with tools like GitHub Copilot . When companies think strategically about the entire development cycle and build proper training routines , that ’ s where we see massive productivity improvements . We ’ ve seen improvements ranging from 15 % at major software companies to over 70 % at banks that have adopted these approaches . The goal isn ’ t downsizing teams – it ’ s getting more leverage from existing talent .
Q . WHAT ARE SOME OF THE MAIN CHALLENGES ORGANISATIONS FACE IN IMPLEMENTING THESE TECHNOLOGIES ?
» One of the biggest challenges is incentive models . The current environment encourages piloting – it ’ s easy to show something cool and get quick results . But few organisations have incentives for broad-scale adoption , which requires harder changes like transforming job roles . There ’ s also often a misalignment
148 February 2025