WATCH NOW Beyond Why To How
in ownership – when discussing AI-powered initiatives , people often look to the CDIO , when really it should be owned by business leaders .
Q . LOOKING AHEAD , WHAT ADVICE DO YOU HAVE FOR BUSINESSES TRYING TO CAPITALISE ON THESE OPPORTUNITIES ?
» The key is to avoid taking a technology-first approach . We often get calls asking for VR strategies or metaverse plans – these are the wrong questions . Start with the business problem : How do you improve customer satisfaction by 20 %? How do you drive revenue growth through marketing ? Then identify the technologies that can help solve these problems , rather than the other way around .
Regarding agents , we ’ re really just at the beginning . A lot of what people call agents today is simply linked transformer models with basic actions . For agents to be truly powerful , we need three things : sophisticated exception handling , reinforcement learning so they can learn as they go , and what we call ‘ agent squads ’ – how agents work together in teams . That ’ s where we ’ ll see the real breakthrough potential .
technologymagazine . com 149