THE PERFECT PARTNER
VIACOM
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Centralization enables staff to really concentrate on this frictionless development – for example , a single service desk within Viacom is available for any problem , from lost keys to a serious tech malfunction . “ With that , we continue to automate a lot of the tools we have – we ’ re using chat and automated tickets ,” Kline explains . Further , the company has created application stacks for staff to download all the software they need onto a device at once and has automated solutions from HR and payroll to ERP utilizing SAP ’ s best-in-class platform .
THE PERFECT PARTNER
No technology transformation can take place in isolation , especially one which takes place internally and externally across 180 markets . As such , Viacom works closely with its vendors and partners – including Adobe , Redspace , Canoe Ventures , Insight and Freewheel , to name but a few – to ensure technology can be a true enabler for the business .
“ Vendor management ’ s hugely important ,” says Kline . “ I have a vendor management office – a small group of people who work closely with my
JANUARY 2019