THE STUDENT HOTEL
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Finally , there is data , a crucial pillar of the knowledge economy , “ how we start to understand the value of the data we ’ re harvesting and the sensitivity and meticulous control to utilise that data to benefit both the individual customer and for the company by aggregating that into macro indicators .
All of these elements of the technology architecture are being delivered to put the individual customer in “ total ” control of their own journey .
“ We ’ ve made three massive transformations in the last 15 months ; delivering a new website and booking engine , transformation of our operating management system and middleware logic layer , and finally complete swap out and standardization of our onproperty technology .
This latter proprietary technology stack is called HiB ( Hotel Tech in a Box ), which is dropped into each of our operating properties , identikit right down to the cable layout in the equipment rooms and integrates with deploying HP Aruba hardware for optimal connectivity and space monitoring . And we ’ ve overlaid that with PRTG monitoring over more than 4,000 data points so that we can , from a single central perspective , constantly monitor , moderate and control our technology