STINKY FISH
THE STUDENT HOTEL
“ Let ’ s just sit down , be open , supportive and reharmonise on the new way forwards . And go again . This open and pragmatic approach is the reason we have delivered our transformation during this global crisis ”
— Mark Liversidge , Chief Digital and Experience Officer , The Student Hotel
218 and milestones . There are going to be moments of failure with technology . You have to accept they ’ re going to happen and have tolerance on both sides . And that tolerance is based on that harmonised milestone plan . You break it down into an annual horizon and a quarterly horizon , then accept that there ’ s going to be a bit of a zigzagging journey to get there . And that gives you a degree of manoeuvrability when you have those inevitable ebbs and flows of any relationship . You need a collective group of people on both sides who have a connection with each other and see themselves as one team .
STINKY FISH
“ And the other side of this is ‘ stinky fish ’. You ’ ve got to have truth and reconciliation when something ’ s gone wrong to make sure you don ’ t make the same error in future and it doesn ’ t cloud the working relationship . And another dynamic you will handle in deploying any leading-edge capability – which happens in technology a lot – is that if you pick a fast growth company as your partner , you ’ ll inevitably stop being the shiny new customer at the top of their client list at some point .