HCL TECHNOLOGIES
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“Every individual is the CEO of their position ”
— Eric Cohan , CPO , HCL Technologies
enabling our employees , which was [ indirectly an effort to ] extend our support to customers ”. And , just like many organisations around the world , that led to another question entirely : “ How do we get our employees the technology they need at home . That was the big challenge . A lot of our 100k Indian based employees don ’ t have their own technology assigned to them .”
HCL runs a 24-7 or 24-5 operation , depending on the job role , and employees “ share a desk and [ equipment ], and they all come in on shifts .
We had to figure out how to get those machines to the employees ’ homes ,” Eric added . Getting those machines from the office to employees ’ homes “ only solves one-third of the problem . We had two-thirds of the [ workforce ] that didn ’ t have any technology because we had to choose one person to get the desktop . So , we had to go and procure a lot of laptops – us and everybody else in the world . Our customers also needed the appropriate technology for their employees , which we had to procure on their behalf .”
JANUARY 2021